Terms of Service
Last updated: 29 October 2026
These Terms of Service (“Terms”) govern your access to and use of MetryFlow (the “Service”), provided by 18th Digitech Private Limited. By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization.
1. The Service
MetryFlow lets an organization connect its own third-party marketing and analytics accounts and expose that data to its own AI assistant on demand. You are responsible for the accounts you connect and for ensuring you have the right to connect them.
2. Accounts & security
- You must provide accurate information and keep your credentials confidential.
- You are responsible for activity under your account and for your organization’s members.
- Notify us promptly at support@metryflow.ai of any unauthorized use.
3. Acceptable use
You agree not to: (a) access data you are not authorized to access; (b) attempt to breach tenant isolation or probe, scan, or test the vulnerability of the Service without authorization; (c) use the Service to violate any law or any third party’s rights; (d) misuse connected-source APIs in violation of their terms; or (e) interfere with or disrupt the integrity or performance of the Service.
4. Third-party services
The Service integrates with third-party platforms (e.g., Google, Meta, Shopify, Magento, Ahrefs) and with your AI-assistant provider. Your use of those platforms is governed by their own terms, and their availability and data are outside our control.
5. Fees
Paid plans, if applicable to your account, are described at the time of purchase or in a separate order. Unless stated otherwise, fees are non-refundable except as required by law.
6. Intellectual property
The Service, including its software and design, is owned by 18th Digitech Private Limited and its licensors. You retain all rights to your own data and the data in your connected accounts. You grant us the limited rights necessary to operate the Service for you.
7. Disclaimers
The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that retrieved data will be accurate or complete.
8. Limitation of liability
To the maximum extent permitted by law, 18th Digitech Private Limited will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve months preceding the claim (or, if you have paid nothing, a nominal amount).
9. Termination
You may stop using the Service at any time. We may suspend or terminate access for violation of these Terms or to protect the Service or its users. On termination, your right to use the Service ceases; see our Privacy Policy for data handling.
10. Governing law
These Terms are governed by the laws of India, without regard to conflict-of-laws rules, and the courts located in India will have exclusive jurisdiction, unless a mandatory law in your place of residence provides otherwise.
11. Changes
We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
12. Contact
18th Digitech Private Limited - support@metryflow.ai.